Thuiswinkel Waarborg
Certificate

Thuiswinkel.org declares that its member:

may carry Thuiswinkel Waarborg.

This means that TBW-Trappen.nl has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with Dutch law and regulations. The online shop will be certified every year.

TBW-Trappen.nl was first certified on March 21 2011

TBW-Trappen.nl offers you at least the following 9 certainties:

  1. The company really exists and you can reach:

    TBW-Trappen.nl

    Business address
    De Veken 211
    1716 KJ Opmeer
    Netherlands
     
    Postal address
    Postbus 54
    1733 ZH Nieuwe Niedorp
    Netherlands
     
    Phone number +31 (0)345 820 232
    Email address
    Website http://www.tbwtrappen.nl
     
    CoC 54450551
    Member since March 21 2011
  2. The Dutch Consumers Association Supports Thuiswinkel.org's General Terms and Conditions

    The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on TBW-Trappen.nl's website.

    Please note: There is no statutory 14-day time of reflection for, among other things, customized products, products that spoil easily and hygiene products of which the seal has been broken. The statutory 14-day time of reflection does not apply to digital content, such as software and e-books, and gambling activities, such as lotteries and casino games, either.

    Please check all exceptions to the revocation right in Article 10 of our General Terms and Conditions >

  3. You Can Pay (Part of) the Purchase Amount after Delivery

    Our members offer their customers the possibility to pay part of the purchase amount upon or after delivery. This only applies to the purchase of products.

  4. Clear Offer: You Always Know What You Buy

    Each product and/or service contains a clear description that corresponds to reality.

  5. Clear Ordering Process

    The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

  6. Prices Are Clear

    You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

  7. Safe Payment Environment

    When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

  8. Careful Processing of Your Personal Data

    TBW-Trappen.nl has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to TBW-Trappen.nl about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >

  9. Sound Mediation of Complaints and Independent Arbitration Committee

    Do you have a complaint about a member, despite these certainties? You can inform TBW-Trappen.nl about this directly or submit a complaint. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.