Services

Thuiswinkel Reviews

Our members can profit from our exclusive review system.

• Competitive rate
• Automatic invitations
• Verified Reviews

Free legal advice

Do you need any help interpreting the law? We have a number of top legal advisors who are happy to help you. Free of charge.

• Consumer Law
• General Terms and Conditions
• Privacy Act

Complaint mediation

Have you received a complaint from a customer and do you want to know your rights? Our legal team can help.

• Complaint mediation
• Free legal advice
• Free dispute database for inspiration purposes

Bewust Bezorgd

Bewust Bezorgd helps you to make the delivery of packages to consumers even more efficient and sustainable.

• Keep track of your carbon emissions
• Check the impact of your carbon savings
• Green your store and boost your revenue

Advocacy

Thuiswinkel.org represents the interests of its members with the policymakers in both The Hague and Brussels.

• Policy advisors on key topics
• Good political connections in both The Hague and Brussels
• Strong negotiating position

Thuiswinkel Widget

In the Thuiswinkel Widget you can collect all information on your online store in one spot.

• All the information about the reliability of your website in one place: verified contact information, the certificate and Thuiswinkel Reviews
• The widget hovers in the same place, constantly reminding consumers that your website has been verified.
• We make sure that the information in the widget stays up to date, so you don't have to take any action yourself

Platform-to-Business Mediation

Thuiswinkel.org offers a mediation service to online platforms. As an independent and impartial organization, it can resolve disputes between online e-commerce platforms and businesses without court intervention.