We’re happy to hear that you’d like to get in touch with us. Here’s how.

Contact Panorama (6)

Read our Frequently Asked Questions

Do you have a question about online shopping? How and where you can shop safely, what your rights and obligations are, or how to ship returns?

Check out our frequently asked questions

Submit a complaint about an e-retailer/report wrongful use of our logo

If you have a complaint about an e-retailer or want to report wrongful use of our logo, please fill out our complaint form. Unfortunately, we cannot process complaints about e-retailers by phone.

Fill out the complaint form

Address & contact details

Address: Horaplantsoen 20, 6717 LT Ede, the Netherlands
Main email address info@thuiswinkel.org
Telephone +31 (0)318 64 85 75 (during office hours)



Shopping Secure/Thuiswinkel.org follows the advice issued by the RIVM National Institute for Public Health and the Environment to work from home as much as possible. At home, we combine caring for our families and loved ones with our work. We’ll continue to do our utmost to provide you with the best possible service, but we might take slightly longer to respond than you have grown accustomed to. We apologize for any inconvenience.

Other company details

Chamber of Commerce registration number: 40407228 
VAT number: NL004770675B01