Help center
We like to help you shop online safely, relaxed and sustainably. On this site we collect all frequently asked questions from consumers. Do you miss a question? Let us know. We are happy to help you further.
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We are here to help you shop online in a safe, relaxed and sustainable manner.
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Everything you need to know about the revocation right
All online stores mention the revocation right, but what does it actually involve and what are you allowed to do in the time of reflection? Shopping Secure provides the answers.
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Submitting a complaint
If you have a complaint about an e-retailer or platform seller, head to Thuiswinkel.org!