Thuiswinkel.org declares that its member:
may carry Thuiswinkel Waarborg.
This means that Zwembadgigant has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with Dutch law and regulations. The online shop will be certified every year.
Zwembadgigant was first certified on April 25 2023
Zwembadgigant offers you at least the following 10 certainties:
The company really exists and you can reach:
The Dutch Consumers Association Supports Thuiswinkel.org's General Terms and Conditions
The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on Zwembadgigant's website.
A Time of Reflection of At Least 14 Days
The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are.
You Can Pay (Part of) the Purchase Amount after Delivery
Our members offer their customers the possibility to pay part of the purchase amount upon or after delivery. This only applies to the purchase of products.
Clear Offer: You Always Know What You Buy
Each product and/or service contains a clear description that corresponds to reality.
Clear Ordering Process
The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.
Prices Are Clear
You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.
Safe Payment Environment
When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).
Careful Processing of Your Personal Data
Zwembadgigant has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Zwembadgigant about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >
Sound Mediation of Complaints and Independent Arbitration Committee
Do you have a complaint about a member, despite these certainties? You can inform Zwembadgigant about this directly or submit a complaint. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.