Thuiswinkel Waarborg
Certificate

Thuiswinkel.org declares that its member:

may carry Thuiswinkel Waarborg.

This means that Raisin.nl has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with Dutch law and regulations. The online shop will be certified every year.

Raisin.nl was first certified on October 1 2018

Raisin.nl offers you at least the following 8 certainties:

  1. The company really exists and you can reach:

    Raisin.nl

    Visiting address
    Schlesische Straße 33/34
    10997 Berlijn
    Germany
     
    Postal address
    Schlesische Straße 33/34
    10997 Berlijn
    Germany
     
    Phone number 020 715 9296
    Email address
    Website http://www.raisin.nl
     
    CoC HRB146726B
    Member since October 1 2018
  2. General Terms and Conditions Financial Services

    Raisin.nl's General Policy Terms and Conditions are directly accessible and applicable to you. You can find these terms and conditions on the website at the financial products.

  3. Clear Offer: You Always Know What You Buy

    Each product and/or service contains a clear description that corresponds to reality.

  4. Clear Ordering Process

    The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

  5. Prices Are Clear

    You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

  6. Safe Payment Environment

    When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

  7. Careful Processing of Your Personal Data

    Raisin.nl has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Raisin.nl about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >

  8. Sound Mediation of Complaints and Independent Arbitration Committee

    Do you have a complaint about a member, despite these certainties? You can inform Raisin.nl about this directly or submit a complaint through thuiswinkel.org/complaints. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Institute for Financial Disputes, Kifid. Please check the Kifid's procedure.