Coolblue

Latest reviews

• Score

  2.0

  LIES and absolutely GARBAGE service

  April 30 2026

  1 star

  Absolute garbage experience ordering for next day delivery. The delivery person can, apparently, not reach my house and rescheduled a delivery that I urgently need today as I am travelling tomorrow. This is utter nonsense and an outright lie, there are multiple routes to my address, and I received a different delivery from a different company while on hold with Coolblue's customer services. The customer service representatives were utterly unhelpful in resolving the issue, pushing to reschedule the delivery to tomorrow at an unconfirmed time, and I had, unbelievably, to give them directions to my address over the phone - - DO YOUR DELIVERY PARTNERS NOT KNOW HOW TO USE GPS?? This is forcing me to make changes to travel plans because Coolblue cannot or will not honour their agreement to have the delivery done today. This is utterly unacceptable, first the lie, and second the unwillingness to take steps to honour their agreement. But, I've paid right, so you have my money and I should just live with the fact that you are in a position to do as you please. This is the last time I will do any business with this company, and I do not recommend them.

  Hyman

  Utrecht

  Response from the company

  Hi Hyman,
  
  Thank you for your review. We are sorry to hear about your experience with the delivery and our customer service. We understand this is especially frustrating given your travel plans.
  
  We would like to look into this further for you, but based on the email address used to leave this review, we are currently unable to find a recent order. Could you please provide us with your order number? This will allow us to investigate your situation properly and assist you further.
  
  Thank you in advance for providing this information.
  
  Kind regards,
  Coolblue
• Score

  10.0

  Super

  April 30 2026

  5 stars

  Echt top service

  Mike

  Eethen