Shopping Secure
Certificate declares that its member:

may carry the Shopping Secure Certificate.

This means that Gorilla Grip (LU) has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with European law and regulations. The online shop will be certified every year.

Gorilla Grip (LU) was first certified on June 14 2021

Gorilla Grip (LU) offers you at least the following 9 certainties:

  1. The company really exists and you can reach:

    Gorilla Grip (LU)

    Business address
    Handelsweg 7
    7921 JR Zuidwolde
    Postal address
    Nijverheidsweg 20
    7921 JJ Zuidwolde
    Phone number 0031654244683
    Email address
    Member since June 14 2021
  2. The Dutch Consumers Association Supports's General Terms and Conditions

    The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on Gorilla Grip (LU)'s website.

  3. A Time of Reflection of At Least 14 Days

    The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are.

  4. Clear Offer: You Always Know What You Buy

    Each product and/or service contains a clear description that corresponds to reality.

  5. Clear Ordering Process

    The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

  6. Prices Are Clear

    You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

  7. Safe Payment Environment

    When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

  8. Careful Processing of Your Personal Data

    Gorilla Grip (LU) has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. regularly talks to Gorilla Grip (LU) about its obligations. In addition, carries out it safety check on the certified online shops and platforms. Read here how guarantees this >

  9. Sound Mediation of Complaints and Independent Arbitration Committee

    Do you have a complaint about a member, despite these certainties? You can inform Gorilla Grip (LU) about this directly or submit a complaint. When you do not come to a satisfying solution, will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; is no guarantee fund.