Thuiswinkel.org declares that its member:
may carry Thuiswinkel Zakelijk.
This means that Coolblue has been certified as an online shop by the Thuiswinkel Certification Foundation. The working method observed during the certification process is in accordance with the 8 certainties below and in accordance with Dutch law and regulations. The online shop will be certified every year.
Coolblue was first certified on July 9 2020
The agreement is concluded under Dutch law. In addition, the General Terms and Conditions for Business can easily be located and are in accordance with the Dutch mandatory legal rules.
Each product and/or service contains a clear description that corresponds to reality.
The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.
You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.
When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).
Coolblue has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Coolblue about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >
Do you still have a complaint, despite these certainties, you will be able to come to a solution in three steps. The first step is to tell Coolblue that you are not satisfied. When you do not come to a satisfying solution together, as a second step, you can submit your complaint. Thuiswinkel.org will help you with mediation of complaints. If you are still not satisfied, as a third step, you can submit a dispute to a Dutch court. Only if it is agreed upon, there also might be arbitration from a renowned arbitration institute.
Go to www.thuiswinkel.org/thuiswinkelzakelijk for more information about the certainties.