Why You Should Look for the Shopping Secure Trustmark

Shopping Secure is the quality trustmark for international online shopping. There are now around 2,000 online shops affiliated with it. You can be assured that online shops carrying the Shopping Secure logo are safe and honest shops. After all, they comply with strict requirements in the areas of legislation, security, and financial stability.

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Shopping Secure's certainties

  1. You know where you shop: The contact and location details have been checked and are clearly stated on the Shopping Secure certificate.
  2. A time of reflection of at least 14 days: The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are >
  3. You can pay (part of) the purchase amount after delivery: Customers are allowed to pay part of the purchase amount upon or after delivery. 
  4. Clear offer: Each product and/or service contains a clear description that corresponds to reality.
  5. Clear ordering process: The ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.
  6. Prices are clear: You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards. 
  7. Safe payment environment: When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page.
  8. Careful processing of your personal data: Our members have an obligation to do their utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. You can read more about this below. 
  9. Sound mediation of complaints and independent arbitration committee: Do you have a complaint about a Shopping Secure member, despite these certainties? You can inform the online shop about this directly or submit a complaint through our website. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints.

Personal Data Protection

Safety is an important theme for online shops and their customers, especially when it involves personal data. Thuiswinkel.org takes its responsibility by frequently informing online store owners about the latest developments in the field of security. In addition, our members are tested on their personal data protection and screened on frequent vulnerabilities. Still, the safety of online stores remains a random indication. Therefore, the safety and security of online stores are first and foremost the responsibility of the online stores themselves. Shopping Secure does not guarantee that its members are 100% safe, but we do help them making their online shops safe.

Financial Monitoring, but no Guarantee Fund

Every year, our members go through a financial check, in which it is assessed whether the online shop is financially healthy enough to fulfill its obligations to consumers. Please note: Shopping Secure is no guarantee fund. When an online store that is a member of Thuiswinkel.org goes bankrupt or finds itself in suspension of payment, Thuiswinkel.org cannot arrange for the recovery of your payment or down payment.

Apply for Shopping Secure

Do you want to learn more about Shopping Secure? Please contact Paloma van der Put through  of +31 (0)318 64 85 75. Click the button below when you want to apply for Shopping Secure immediately.

Apply for Shopping Secure