Complaint form

Through this form, you can submit a complaint about an online store, regardless of whether it is a member of Your complaint will be send to us as well as to the relevant online store.

Step 1:
Submit your complaint
through our complaint form
pijl naar rechts
Step 2:
Free mediation
of complaints
pijl naar rechts
Step 3:
Submit the complaint to the
arbitration committee or court




Please check the comprehensive step-by-step plan before submitting a complaint.

Please note: Due the measures concerning the corona virus, most online store are very busy at the moment. Online stores and supplies are doing their utmost to deliver your order as fast as possible, but please keep in mind that the delivery of your order or a response from the customer service may take longer than you are used to. All relevant parties will keep you informed about the status of your order as well as possible.


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Please start typing and select one of our members from the list. When the online store you are referring to is not in the list, please type in the full name and enter the relevant email address in the following field.

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