Through this form, you can submit a complaint about an online store, regardless of whether it is a member of Thuiswinkel.org. Your complaint will be send to us as well as to the relevant online store.
Submit your complaint
through our complaint form
Submit the complaint to the
arbitration committee or court
Please check the comprehensive step-by-step plan before submitting a complaint.
Please note: Due the measures concerning the corona virus, most online store are very busy at the moment. Online stores and supplies are doing their utmost to deliver your order as fast as possible, but please keep in mind that the delivery of your order or a response from the customer service may take longer than you are used to. All relevant parties will keep you informed about the status of your order as well as possible.
The complaint form is being loaded