Thuiswinkel.org declares that its member:
may carry Thuiswinkel Waarborg.
This means that Mona has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with Dutch law and regulations. The online shop will be certified every year.
Mona was first certified on December 10 2009
The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on Mona's website.
The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are.
Our members offer their customers the possibility to pay part of the purchase amount upon or after delivery. This only applies to the purchase of products.
Each product and/or service contains a clear description that corresponds to reality.
The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.
You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.
When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).
Mona has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Mona about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >
Do you have a complaint about a member, despite these certainties? You can inform Mona about this directly or submit a complaint. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.