Thuiswinkel.org has a dedicated logo, certificate and certification process for platforms (online marketplaces). Through this certification, Thuiswinkel.org aims to contribute to strengthening and maintaining consumer trust in platforms.
We believe it is essential that the level of consumer trust in, and consumer protection on, platforms is high. To facilitate this, we have launched a platform-specific certification process.
By using this trustmark and the accompanying badge, certified platforms, marketplaces and brokers can stand out from the competition. The badge shows clearly that the platform itself is certified, rather than one of the sellers on the platforms. In other words, the Thuiswinkel Platform badge is a great way for platforms, marketplaces and brokers to signal their credibility and trustworthiness to consumers and third-party sellers.
In addition, we are expanding our brokerage services on platforms featuring the Thuiswinkel Platform badge. In addition to acting as a broker between consumers and platform sellers affiliated with Thuiswinkel.org, we now also broker between consumers and non-certified platform sellers in the event of complaints about a product or service. Consumers can only turn to our arbitration committee for purchases made from certified sellers.
Certified platforms are allowed to display the Thuiswinkel Platform trustmark, including the corresponding certificate. This gives platforms the opportunity to stand out and contributes to protecting Dutch buyers on platforms and marketplaces.
Thuiswinkel.org launched the platform certificate and badge to distinguish between certified e-retailers, platforms and sellers on platforms. As such, Thuiswinkel Platform is mainly intended for: