How can you become a member of Thuiswinkel.org?

We believe it is important that our members comply with laws and regulations. Our Thuiswinkel Waarborg and Thuiswinkel Zakelijk trustmarks provide assurance that you can shop securely online. That’s why our members must undergo a certification process and are recertified every year. The certification process consists of three parts: a legal test, financial monitoring, and a security scan.

Become a member in 3 steps

All Thuiswinkel.org members are recertified every year. Thanks to this periodic check, you and your customers are secure in the knowledge that you will continue to comply with the applicable laws and regulations relating to the duty of disclosure, privacy, right of withdrawal, repayment, and dispute settlement. 

  1. First step: Complete the application form. You will receive an invitation to create a personal account, for which we will ask you to provide additional information.
  2. Next, it’s time for the certification process: your online store will undergo a legal test, financial monitoring, and a security scan. You may need to make some modifications to your website. Check the assessment framework below to see of this is the case.
  3. After completing this process, you will be a certified member of Thuiswinkel.org!Your online store will appear on our member list, including your certificate. You can post the trustmark on your website and share this with your customers and potential customers.

The entire process from application to receiving the trustmark takes an average of 4 to 6 weeks. Your website should be up and running by then, and you will be able to implement our recommendations in the near future. During the certification process, e-tailers can temporarily use the Thuiswinkel Generic General Terms and Conditions. 

Thuiswinkel Waarborg Criteria (B2C)

The Thuiswinkel Waarborg trustmark is the leading consumer trustmark in the Netherlands and guarantees secure online shopping. It is different from other, similar quality labels in that e-tailers really have to meet certain standards to obtain the trustmark. Would you like to find out what these criteria are?

VIEW THE THUISWINKEL WAARBORG ASSESSMENT FRAMEWORK 

Criteria Thuiswinkel Zakelijk (B2B)

Does your company market its products or services to other businesses? B2B customers also need to be safe in the knowledge that their online purchases are secure, especially given the higher average order amounts in the business sector. That’s why Thuiswinkel.org has now developed a B2B trustmark not subject to consumer law. Would you like to find out if you’re compliant?

VIEW THE THUISWINKEL B2B ASSESSMENT FRAMEWORK

Questions about membership?

Check our Frequently Asked Questions or contact us atinfo@thuiswinkel.org. We’re here to help!