Thuiswinkel Trustmark

Members of Thuiswinkel.org have the exclusive right to display the Thuiswinkel Hallmark.

83% of Dutch online consumers are familiar with the Thuiswinkel Trustmark (TNS NIPO, April 2010). Security (28%) and reliability (24%) are the core concepts that consumers associate with the Thuiswinkel Trustmark.

Members of Thuiswinkel.org display the general terms and conditions as jointly approved together with the Dutch Consumers’ Association. Members of Thuiswinkel.org undergo mandatory annual certification. Being a member of Thuiswinkel.org guarantees that complaints and disputes will be dealt with adequately. By displaying the Thuiswinkel Trustmark, webshops indicate:

• I am a member of the branch association Thuiswinkel.org
• I observe the laws and legislation and the behavioural codes of Thuiswinkel.org
• I provide a secure web-shop environment and a guarantee of privacy
• I provide consumers with a right to independent settlement of disputes
• I will abide by the rulings of an independent board of arbiration support by the Dutch Consumer's Associaton

Certification

All members of Thuiswinkel.org undergo mandatory annual certification with respect to their observance of the general terms and conditions as jointly approved together with the Dutch Consumers’ Association. Furthermore, certification monitors compliance with the relevant laws and legislation and the behavioural codes. Only certified members of Thuiswinkel.org display the trustmark Thuiswinkel Trustmark. 

Legal counsil

Thuiswinkel.org helps its members and consumers by providing:

• Clear information about where to go with complaints
• Mediation in dealing with complaints
• Dispute settlement by an independent Disputes Committee that is approved by the Consumers’ Association