Working groups & committees

Thuiswinkel.org has nine working groups and two committees. These are set up and/or disbanded upon the initiative of members or the secretariat and with the approval of the executive board. Places on the working groups and committees are filled by employees of association members who are experts in specific fields.

Goals
The working groups prepare strategy and policy relating to the promotion of the interests of Thuiswinkel.org and represent the association in various political-social bodies. Furthermore, they provide an interpretation of the spearheads for promoting our interests and of current (lobby) issues in fields relevant for members. The chairmen/women of the working groups and committees meet twice a year during a Chairpersons Consultation in order to ensure optimal harmonisation of (lobby) activities.

Employees of members who wish to participate in one of the working groups of committees can apply via the secretariat.
Michel Schaeffer

Working Group: Marketing

Chairman
Michel Schaeffer

Goal:
Boosting the social relevance of home-shopping and influencing relevant developments in this field.

Goal:
Preventing and combating fraud and improving security of web-shops in the Netherlands.

Goal:
Influencing developments relating to doing border-crossing business with consumers.
Frank de Groot

Working Group: Payment Systems

Chairman
Frank de Groot

Goal:
Promoting better and (even) safer payment systems and their implementation for consumers.
Eric Haverkort

Working Group: Customer Contact

Chairman
Eric haverkort

Goal:
Promoting high-quality customer contact by means of effective and efficient contact centre activities.
Berend van der Maat

Working Group: Consumer Credit

Chairman
Berend van der Maat

Goal:
Promoting socially responsible credit facilities for consumers.
Serge van Nuijs

Working Group: Legislation

Chairman
Serge van Nuijs

Goal:
Influencing (inter)national laws and legislation on distance sales to consumers so they are practical for web-shops.
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Working Group: Environment and Packaging

Chairman
Vincent van Daalen

Doel:
Het (inter)nationaal bevorderen van maatschappelijk verantwoord ondernemen en milieuvriendelijke distributie van producten.

Goal:
Promoting effective and efficient (inter)national logistical services, both for normal post and for packages.

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